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Incident Containment Engineer

Zenuity Munich-Unterschleissheim is looking for an Incident Containment Engineer.

What you will do

You will work in an agile, cross-functional, team-centered environment and, together with your team, ensure that Zenuity's software will be successful throughout its lifecycle. You will:

  • Focus on customer issues before and after SOP
  • Lead customer response meetings regarding incidents
  • Handle 8D reports, containment and corrective actions
  • Collaborate with Quality Manager and Problem Manager
  • Coordinate efforts and work with Zenuity teams to meet customer expectations
  • Prioritize customer issues within our organization
  • Create, maintain and track improvements to ensure timely response to customer
  • Track and maintain open issues list
  • Collaborate with teams on closing open issues – raise the flag if needed
  • Collect the information needed during root cause investigation
  • Support teams on learning from past issues and improving
  • Report status and progress
  • Organize and maintain quality-related documents
  • Meet with clients, attorneys, and other professionals to talk about case details

Who you are

  • Engineering Degree or similar
  • Strong root cause analysis and resolution skills
  • Quality mind
  • Experience in Automotive Industry
  • Experience in Incident Management
  • Experience with handling legal issues
  • Advanced understanding of ASPICE and ISO26262
  • Experience with directly interfacing customers is a plus
  • Fluent English mandatory

Why Join?

We work on interesting technical challenges using cutting edge technologies in a high performance, agile organization with an innovative environment & high level of autonomy, putting you in the driver's seat. We have a team-based structure with professional management & continuous development, where you will be exposed to many areas within Autonomous Driving, maximizing development opportunities.

About Zenuity

ZENUITY is an automotive software company with the mission of elevating people’s lives by making self driving cars real. A joint venture between Volvo Cars and Veoneer (formerly Autoliv) from April 2017, we are a truly modern start-up with high energy, dedication and passion. Zenuity uses a disruptive, never-seen before, business model to produce world-leading competence in key technology areas. Delivering leading advanced driver assistance systems, highly automated driving, and cloud based solutions. We are dedicated to transforming the automotive industry and catapulting into the future of transportation. With over 600 employees worldwide and a high growth rate we are recruiting top talent to our sites in Gothenburg, Detroit, Munich, Santa Clara, Shanghai and Linköping.

Or, know someone who would be a perfect fit? Let them know!

Munich, Germany

Konrad-Zuse-Straße 1
85716 Unterschleißheim Directions recruitment@zenuity.com

Making safe and intelligent mobility real.

At Zenuity, we lead the global movement of crafting tomorrow's mobility with the software platform of choice. Our mission is to “Make safe and intelligent mobility real, for everyone, everywhere”. This statement marks our conviction and dedication to bring autonomous driving out on the streets for real and is at the center of everything we do. 

We could not dream of achieving this without our great teams of very talented people. We are on this journey together and our agile way of working is reflected throughout our entire organization; it is part of our culture and how we work, develop and grow together. 


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